SMART IT People has a 1 year contract opportunity for an IT Desktop Support contractor in Concord, NC. We are looking for a mix between customer service experience and a strong technical resource. This is first shift, M-F 8-5pm. Some OT possible with manager approval.

Required skills:

- 4 yr degree preferred but computer/network related training/experience would be considered.

- Previous desktop support. At least 1 yr. of IT experience.

- Setting up/imaging computers

- Intermediate software knowledge Altiris & Symantec.

- Must be familiar with laptops/desktops/printers LAN/WAN/Wireless networks

Job duties:

• Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.

• May be responsible for the purchase and installation of hardware/software.

• Represents bridge between technology and business needs.

• Resolves problems with new and existing equipment.

• May train end users on software.

• Administers end user requests and projects.

• Coordinates resources to solve problems.

• Learning and applying a basic knowledge in one skill area.

• Limited use and/or application of technical principles, theories and concepts.

• Develops solutions to routine technical problems of limited scope.

• Work is closely supervised.

• Follows specific, detailed instructions.

• May be assigned to small projects or to phase(s) of larger projects.

• Contributes to the completion of routine technical tasks.

• Failure to achieve results can normally be overcome without serious affect on schedules and programs.

• Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group.

• May or may not have frequent external customer contacts.

To apply, please send your resume in MS Word format to: michael@smart-itpeople.com with job title in subject line.

IT Desktop Support

Concord, NC

1 year contract