SMART IT People has an excellent full-time opportunity for a Network Architect to be the final escalation point within the Technical Support Organization with an enterprise level company with more than 20,000 users located in Farmington, CT.
Bachelor’s degree and a minimum of 7 years of experience.
In depth knowledge of LAN, WAN, and Datacenter technologies on an enterprise level.
Familiar with Ethernet standards and fiber connectivity.
Working knowledge of BGP and OSPF routing protocols.
Demonstrated knowledge of network technologies through achievement of Cisco CCDA, CCNP or greater certifications. Added focus on Cisco Data Center - Nexus, WLAN, VPN, and VOIP Technologies is a plus.
Strong knowledge of IP routing and switching.
Familiar with Ethernet standards and Fiber connectivity.
Worked with MPLS and DWDM technologies.
Experience with network analyzers and monitoring tools.
Excellent written communication and verbal skills, as well as strong listening skills.
Possesses strong customer relation skills.
Ability to handle multiple priorities.
Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions.
Represent company in a professional manner, especially when providing on-site support.
Methodically resolve the more difficult and complex production issues reported by customers and partners.
Project management skills, familiarity with, ITIL or LEAN.
Ability to explain complex technical issues in a way that non-technical people may understand.
Strong critical thinking skills, ability to develop alternative solutions to a posed problem or conflict; ability to independently plan, organize, develop, prioritize, and execute decisions.
Ability to travel as required - approximately 20%
Healthcare experience preferred.
Process improvement and quality skills.
Technical issues that cannot be resolved by levels 1 & 2 support staff are escalated to the Network Architect. This role is capable of troubleshooting and resolving the most difficult and complicated issues. This position works closely with Engineers, Administrators, Field Support, Development and Service Desk.
The escalation point for issues being escalated from Level 1 & 2 support staff.
Responsible for reproducing / confirming system defects and reporting such defects to the appropriate teams.
Provide training to Level I and II support and act as a mentor to junior support engineers.
Provide “on-site” support to customers as needed.
Act as a back–up for Level II Senior Engineers.
Provide after-hours support if necessary for Level II Engineers.
Work continuously to increase Level II Engineer knowledge by reviewing escalated cases on a weekly basis.
Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues.
Ensure that all actions pertaining to issues escalated from Level I or II Support are documented in the ticketing system.
Ensure that all Engineers are informed and current of all enhancements/ latest releases and sharing that information with the organization.
Promotion of shared infrastructure and applications to reduce costs and improve information flows. Ensure that projects do not duplicate functionality or diverge fro each other and business and IT strategies.
Build employee knowledge and skills in specific areas of expertise.
The Network Architect will be an active member of the IT Change Advisory Board, the IT Configuration Control Board, and the IT Incident Review Board as required.
To apply, please send your resume in MS Word format to firstname.lastname@example.org with job title in subject line.