SMART IT People has an immediate opportunity for a contract Technical Writer with DITA experience in Raleigh, NC.

Must have skills:

- 6 to 10 years of full-time technical writing in a software development environment

- DITA experience (2+ years)

- Software documentation

- Agile experience a plus

- Advanced computer literacy and advanced knowledge and use of major documentation design tools used in the department.

- Ability to travel (Some travel will be required)


• One of the following is required:

- BA/BS or MA/MS degree preferably in one of the following disciplines: Technical Communication,

English, Journalism, Instructional Design.

- Technical Communication certification offered by an educational institution.

Evidence of continuing education courses in current and advanced technical communication areas, software language, and competitive healthcare software data.

Job description:

To create end user documentation that meets project and customer requirements. Other tasks as directed by Project Manager / Line manager.


• Managing own time effectively to ensure assigned work is completed on schedule, according to productivity targets, and within budget.

• Taking ownership of all documents/deliverables, which includes planning documentation deliverable(s) for a project, producing and updating estimates, and providing timely and accurate reporting of status to the commissioning Project Manager.

• Responsible for documentation process development.

• Suggesting and implementing procedural enhancements.

• Responsible for documentation configuration management.

• Responsible for version control of documents using relevant tools (e.g., Visual SourceSafe, CVS).

• Demonstrating knowledge of Documentation Life cycle.

• Demonstrating proficiency in documentation tools (e.g., Adobe FrameMaker, Robohelp, MS Office etc.), image capturing tools (e.g. SnagIt, Paint ShopPro, Adobe Photoshop) and graphics tools.

• Demonstrating strong proficiency in English language usage skills

• Implementing documentation in line with established plans and documentation standards for the product.

• Liaising with architects, business analysts, developers and testing teams for content input and document reviews to ensure that product functionality is well documented.

• Proactively understanding changes to project scope and making relevant changes to the documentation.

• Escalating issues in a timely manner and suggesting improvements.

• Ensuring all work is reviewed to the relevant documentation standards.

• Providing peer review support to work produced by others, confirming use of relevant documentation standards; approving work produced by others.

• Mentoring other members of the Technical Publications team to improve their time management, productivity, and adherence to documentation standards.

• Maintaining professional relationships within the industry to enhance awareness and performance.

• Maintaining awareness of documentation trends in the industry to suggest and help implement relevant enhancements.

• As time permits, participating in customer and industry forums as a guest speaker or discussion leader on documentation topics that leverage the employee’s domain or tools expertise.

To apply, please send your resume in MS Word format to: with job title in subject line.

Technical Writer - Software Development & DITA

Raleigh, NC

Contract opportunity